- Mon-Fri: 10:00 - 18:00
- 98926 11486 / 88286 59770
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Item must be unused, unopened, and unworn — including all original seals, tags, and safety wraps intact
- Item must be in its original packaging, undamaged
- Valid receipt or proof of purchase must be provided
- Clear photos and an unboxing video of the package must be provided within 24 hours of delivery
Returns requested after 24 hours, or submitted without the required photo/video evidence, will not be accepted.
2. Exceptions & Non-Returnable Items
Due to the hygiene-sensitive nature of nail and beauty products, the following items cannot be returned once delivered:
- Any opened and/or used product, including nail polish, gel polish, or any beauty/personal care item
- Items missing original packaging, seals, or labels
- Any/all sale items, discounted products, and gift cards
- Combo, kit, or bundle purchases — unless the entire bundle is returned unopened and complete
- Hazardous materials, flammable liquids, or gases, in line with courier and shipping regulations
If you are unsure whether your item qualifies for return, please contact us before initiating a request.
3. How to Start a Return
To initiate a return, email us with the following details:
- Send to: blueskyindia1@gmail.com and inventory@besoenterprises.com
- Subject line: “Returns”
- Include: Order number, your name, and reason for return
- Attach: Required photos and unboxing video
Please wait for our response before shipping any item back. Once your return is approved, we will share instructions on where and how to send it.
4. Shipping Costs
Customers are responsible for the shipping costs of returned items.
- Please pack the item securely to prevent damage in transit
- Items must reach us in perfect, resalable condition
Items sent back to us without first requesting and receiving return approval will not be accepted.
5. Contact Information
You can always reach out to us with any return questions:
- Email: blueskyindia1@gmail.com and inventory@besoenterprises.com
- Call / WhatsApp: +91 98926 11486
- Availability: Monday to Saturday, 11:00 AM – 6:00 PM
6. Damages, Defects & Incorrect Items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately — within 24 hours of delivery. Clear unboxing video and photos are mandatory.
We’ll evaluate the issue and make it right.
7. Exchanges
To request an exchange:
- Email us within 24 hours of delivery, along with the required photos and unboxing video
- Wait for written approval from our team via email
- Once your return is approved and accepted, you may place a separate purchase for the new item
Exchanges cannot be processed without prior email approval.
8. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
- If approved, we will request your banking details and initiate the refund
- Refunds are issued to your original payment method or bank account, as applicable
- Please allow additional time for your bank or card provider to reflect the refunded amount
9. Get in Touch
For any questions about returns, refunds, or damaged items, please reach out:
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Customer Support Email: blueskyindia1@gmail.com | inventory@besoenterprises.com | Call / WhatsApp: +91 98926 11486 | Hours: Mon–Sat, 11:00 AM – 6:00 PM |
