How to Start a Return

To initiate a return, please contact us at blueskyindia1@gmail.com with the subject ‘Returns’ and include your order number, name, and the reason for the return. If your return is accepted, we will provide you with instructions on where to send the returned goods. We strongly recommend obtaining proof of postage when returning items to avoid any issues with lost packages.

Shipping Costs

Please note that customers are responsible for the shipping costs of returned items. Items sent back to us without first requesting a return will not be accepted.

Contact Information

You can always reach out to us with any return questions at blueskyindia1@gmail.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, we will contact you for your banking details and initiate the refund. Please remember it may take some time for your bank or credit card company to process and post the refund.